Terms of Use

Agreement

These Terms of Use ("Terms") govern your access to and use of the National Alliance for School Attendance (NAfSA) platform operated by National Alliance for School Attendance Ltd.

National Alliance for School Attendance Ltd (NAfSA). Registered in England and Wales. Company Registration Number: 10252699. Registered Office: Cleveland, Hayscastle, Haverfordwest, Wales, SA62 5NY.

By registering for an account or using the platform, you agree to these Terms. If you do not agree, you must not use the platform.

Purchases made through the platform are also subject to our separate Terms of Purchase at Terms of Purchase.

NAfSA also delivers commissioned training to other organisations, typically led by our directors or other authorised trainers. Those bookings are a separate service from platform membership and are governed by the Terms of Purchase and the written quotation or booking confirmation for the session.

Eligibility and accounts

The platform is intended exclusively for professionals working in school attendance, education welfare, safeguarding, and related sectors within the United Kingdom, alongside their associated organisations.

You must provide accurate registration information and keep your login credentials secure. You are entirely responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that breach these Terms, pose a security risk, or misuse the platform.

Membership and access

Access to member-only features, resources, and community forums requires valid membership — Community, Professional, or an active Professional trial — as described on our registration pages.

Group and organisational licences (such as those for Multi-Academy Trusts or Local Authorities) are subject to the specific terms agreed upon at the time of purchase and the platform's admin allocation rules.

Commissioned training

In addition to the platform, NAfSA provides training to schools, trusts, local authorities, education authorities, and similar organisations. Sessions may be delivered in person, online, or in a hybrid format by our directors or other trainers authorised to act for the Alliance.

Commissioned training is not included in membership unless a quotation says otherwise. Fees, dates, cancellation, materials, confidentiality, and related commercial terms are set out in our Terms of Purchase at Terms of Purchase and in the quotation or booking confirmation for that booking.

Training is professional development and practice support. It does not constitute formal legal advice, and it does not transfer statutory attendance or safeguarding duties away from the commissioning organisation.

Acceptable use & safeguarding

To maintain the professional integrity of the Alliance, you must not use the platform to:

• Break applicable UK laws or encourage unlawful activity.
• Upload malware, attempt unauthorised access, or disrupt the operation of the platform.
• Harass, defame, or discriminate against other members.
• Misrepresent your identity, your organisation, or your professional status.
• Scrape or bulk-download content, databases, or directories except where expressly permitted by the platform's functionality.
• Use statutory guidance, templates, or automated audit tools as a substitute for independent legal counsel where bespoke professional judgment or formal legal advice is required.

Safeguarding & pupil anonymity

Crucially, when using the community forums, "Ask an Expert" features, or uploading case resources, you must strictly adhere to data protection and safeguarding principles. You must permanently anonymise all casework discussions.

You are strictly prohibited from uploading Personally Identifiable Information (PII) belonging to pupils, parents, or specific families.

Your content

You retain ownership of any content you submit, including forum posts, uploaded resources, partner directory listings, and event submissions. By submitting content, you grant us a non-exclusive, royalty-free licence to host, display, and distribute that content as necessary to operate and promote the platform.

You confirm that you have the lawful right to submit any content you post and that it does not infringe upon any third-party rights or breach confidentiality agreements with your employer.

We reserve the right to remove any content that breaches these Terms or applicable law, or to refuse commercial listings that do not align with the values of the Alliance.

Our intellectual property

The NAfSA platform, its branding, underlying code, interactive tools (including SEF Audits), policy templates, original proprietary resources, and commissioned training materials remain the exclusive property of National Alliance for School Attendance Ltd or our licensors. Your membership grants you access, but does not transfer ownership of the platform's software or content to you.

You may download and use tools and resources for your own professional work and within your specific setting in accordance with your membership tier and any specific licence labels displayed on individual resources.

Materials supplied as part of commissioned training remain our property, subject to the internal-use licence in our Terms of Purchase.

Data protection

Your use of the platform is also governed by our Privacy Policy at Privacy Policy, which outlines how we collect, process, and secure your personal data in accordance with UK GDPR.

Professional disclaimer

NAfSA provides guidance, strategic tools, peer community resources, and commissioned training to standardise and support attendance practice. While our content reflects current statutory frameworks (such as the prevailing "Working together to improve school attendance" guidance in England, and the equivalent national frameworks in Wales, Scotland, and Northern Ireland) and professional interpretation at the time of publication, it does not constitute formal legal advice.

You remain solely responsible for the operational and legal decisions made within your specific school, trust, or local authority context. The same limitation applies to commissioned training and any supporting materials supplied with a booking.

Limitation of liability

To the fullest extent permitted by law, we exclude all liability for any indirect, consequential, or special loss (including loss of data, loss of revenue, or reputational damage) arising from your use of the platform.

The platform is provided on an "as available" basis. While we strive for maximum uptime, we do not guarantee uninterrupted access and are not liable for temporary service disruptions or maintenance windows.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded under English law.

General provisions

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that specific provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.

Changes

We may update these Terms from time to time to reflect regulatory changes or platform upgrades. Material changes will be indicated by updating the "Last updated" date at the top of this page.

Your continued use of the platform after changes have been published constitutes your acceptance of the revised Terms.

Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or related to these Terms, subject to mandatory statutory protections where applicable.

Contact

For questions regarding these Terms, please reach out via our dedicated contact page at contact page.