Terms of Purchase

Introduction

These Terms of Purchase apply when you buy paid services from National Alliance for School Attendance Ltd, trading as the National Alliance for School Attendance (NAfSA), whether through platform checkout or by quotation, purchase order, or invoice.

National Alliance for School Attendance Ltd (NAfSA). Registered in England and Wales. Company Registration Number: 10252699. Registered Office: Cleveland, Hayscastle, Haverfordwest, Wales, SA62 5NY.

They cover memberships, event tickets, commissioned training delivered to other organisations, partner directory listings, event calendar listing fees, and other paid products we offer.

These terms supplement our Terms of Use at Terms of Use and Privacy Policy at Privacy Policy. Where there is a conflict relating to a specific financial transaction, these Terms of Purchase shall prevail. Where we have signed a separate services agreement with you for a booking, that agreement prevails for that booking.

Prices are shown in pounds sterling (GBP) unless stated otherwise. VAT may apply when our VAT registration is enabled in platform settings; the checkout page or quotation will clearly display whether VAT is included in the listed price or added at checkout.

Business-to-business (B2B) transactions

The NAfSA platform is designed for professionals, schools, trusts, and local authorities acting in a business or professional capacity. Commissioned training is likewise supplied to organisations acting in that capacity. By making a purchase, you confirm you have the authority to bind your organisation to these terms.

Because our services provide immediate access to digital content and professional tools, you acknowledge that you waive any statutory consumer right to cancel (the 14-day cooling-off period) once access to the digital content has been granted.

Nothing in these terms excludes or limits statutory rights that cannot be lawfully excluded should a transaction strictly qualify as a consumer contract under UK law.

Membership subscriptions

Membership tiers and annual prices are published on our membership pages and confirmed at checkout.

• Card payments: Processed securely via Stripe. Access to member features is activated after successful payment and the completion of any required administrative approval steps.
• Invoice / purchase order: Available for eligible organisations (e.g., MATs or Local Authorities). Membership remains pending until payment is received in full and an administrator manually activates the account.
• Renewals: Recurring Stripe subscriptions (annual or monthly, where offered) renew automatically until cancelled. The billing holder may cancel or update payment details via Manage billing in Contact Billing or the Group Licence Console (Stripe Customer Portal), or by contacting our finance team before the next renewal date.
• Refunds: Membership fees are generally non-refundable once access to the platform's digital tools has been provided, except where explicitly required by UK law or at our sole discretion in exceptional circumstances.

Event tickets

Tickets for published NAfSA calendar events may be free or paid. Paid tickets are charged at the price shown on the specific event page. Calendar tickets are distinct from commissioned training booked for a specific organisation, which is covered in the section below.

• Member pricing: Eligible members may receive discounted ticket prices where configured by their tier.
• Platform ticketing (third-party events): For events where a member or external organiser sells tickets through the NAfSA platform, NAfSA acts strictly as a ticketing facilitator. The legal contract for the event is between the buyer and the organiser. Processing fees are deducted from the organiser's payout. NAfSA accepts no liability for the delivery, quality, or cancellation of third-party events.
• Refunds: If NAfSA directly hosts an event and it is cancelled or significantly rescheduled, we will communicate options for a full refund or ticket transfer. For third-party events hosted by members, refund requests must be directed to the event organiser and are subject to their specific booking terms.

Commissioned training

NAfSA provides training to other organisations — including schools, trusts, local authorities, education authorities, and similar bodies — delivered by our directors or other trainers authorised to act for the Alliance. Delivery may be in person, online, or hybrid.

A booking is formed when you accept our written quotation (including by email, purchase order, or signed confirmation). These terms apply to that booking unless a signed services agreement says otherwise.

The quotation sets the fee, date, duration, format, agreed audience size, location or hosting arrangements, and any travel, accommodation, or venue costs. Additional delegates, extra sessions, or a change of format may require a revised fee.

• Who delivers the session: Unless the quotation states that a named director must deliver the session, we may substitute another NAfSA director or authorised trainer of equivalent standing. We will tell your nominated contact if the named trainer changes.
• Your responsibilities: You remain responsible for providing a suitable venue and technology for in-person or hybrid sessions unless we have agreed to provide them, for inviting delegates, and for all operational and statutory decisions in your setting.
• Fees and payment: Fees are as quoted. Invoice and purchase-order bookings are payable as stated in the quotation, or within 30 days of the invoice date if no other period is stated. We may withhold materials or decline to deliver if fees that were due before the session remain unpaid.
• Cancellation and postponement: Charges are as set out in the quotation or booking confirmation. If those documents are silent, we may charge for costs we cannot recover and for trainer time that cannot reasonably be reallocated. We may agree a rearranged date instead of a cancellation charge where that is practical.
• If we cancel: If we cancel a session other than for your breach, we will refund fees paid for that undelivered session or offer a rearranged date. We are not responsible for your own venue, cover, or travel costs unless the quotation says otherwise.
• Materials: Training materials remain the property of National Alliance for School Attendance Ltd or our licensors. You may use them for the internal professional development of staff within the commissioning organisation. You must not copy them for sale, public posting, or delivery of your own commercial training without our written permission.
• Recording: Sessions may not be recorded, livestreamed, or transcribed by automated tools unless we have agreed this in writing in advance.
• Confidentiality: We will not disclose unpublished operational detail you share with us to prepare or deliver the session, except where required by law or with your consent. You must not share our unpublished materials or commercially sensitive pricing with third parties.
• Safeguarding: Delegates must not present identifiable information about pupils, parents, or families during sessions. If that occurs, we may pause the session and ask for the material to be withdrawn.
• Not legal advice: Training is professional development and practice support. It does not constitute formal legal advice. Statutory attendance and safeguarding duties remain with the commissioning organisation and its schools under the relevant national framework (for example Working together to improve school attendance in England, and the equivalent frameworks in Wales, Scotland, and Northern Ireland).
• Delegate data: The commissioning organisation is responsible for having a lawful basis to share delegate names and contact details with us. We use that information only to plan and deliver the booking, as described in our Privacy Policy at Privacy Policy.

Partner directory listing fees

Anyone with a free Community membership account may submit partner directory listings at the Community, Professional, or Executive promotion tiers. These listing tiers are separate from free Community portal membership. Fees are charged as annual listing fees unless stated otherwise.

• The Community listing tier may be free for qualifying non-profit organisations, subject to our approval criteria.
• For-profit promotion uses paid Professional or Executive listing tiers.
• Paid Professional members (ACTIVE membership and admins) receive an automatic 25% discount on for-profit listing fees at checkout.
• Paid tiers require payment via Stripe at the point of submission. Listings then enter an administrative review queue.
• Approval of listings is not guaranteed. If a listing is rejected, you may edit and resubmit it in accordance with platform guidelines.
• Listing fees are entirely non-refundable once a listing is approved and published on the platform, except where required by law.
• Approved listings may have an expiry date; renewal terms will be communicated prior to expiration.

Event calendar listing fees

Anyone with a free Community membership account may submit events for the NAfSA calendar using promotion tiers aligned with our partner directory pricing. Promotion tiers are separate from free Community portal membership.

• Paid Professional members (ACTIVE membership and admins) receive an automatic 25% discount on for-profit promotion listing fees at checkout.
• Paid promotion tiers require listing fee payment via Stripe prior to review.
• Submission does not guarantee approval. Draft events for platform-ticketing are only created after administrative approval.
• Listing fees cover the administrative review and calendar promotion of the event. They do not cover ticket processing fees, which are governed by the event tickets section above.

Payment and failed transactions

All card payments are processed securely by Stripe. We do not store, process, or transmit full credit or debit card details on our servers at any time.

• If a payment fails or is abandoned at checkout, the related submission or membership request will remain pending or be removed according to our automated platform rules.
• Chargebacks and payment disputes should be raised with our finance team promptly at finance@nafsa.org.uk (signed-in members may also use Contact Billing) so we can investigate the matter fairly before it is escalated through Stripe.

Billing contact

For all purchase queries, invoice requests, or billing disputes, contact our finance team at finance@nafsa.org.uk.

If you have a member account, you can also reach finance via Contact Billing in the portal. For platform access or technical issues unrelated to billing, use Contact Support instead of finance.