Terms of Purchase

Introduction

These Terms of Purchase apply when you buy paid services, memberships, or digital products from the National Alliance for School Attendance (NAfSA) platform, operated by National Alliance for School Attendance Ltd.

National Alliance for School Attendance Ltd (NAfSA). Registered in England and Wales. Company Registration Number: 10252699. Registered Office: Cleveland, Hayscastle, Haverfordwest, Wales, SA62 5NY.

These terms supplement our Terms of Use at Terms of Use and Privacy Policy at Privacy Policy. Where there is a conflict relating to a specific financial transaction, these Terms of Purchase shall prevail.

Prices are shown in pounds sterling (GBP) unless stated otherwise. VAT may apply when our VAT registration is enabled in platform settings; the checkout page will clearly display whether VAT is included in the listed price or added at checkout.

Business-to-business (B2B) transactions

The NAfSA platform is designed for professionals, schools, trusts, and local authorities acting in a business or professional capacity. By making a purchase, you confirm you have the authority to bind your organisation to these terms.

Because our services provide immediate access to digital content and professional tools, you acknowledge that you waive any statutory consumer right to cancel (the 14-day cooling-off period) once access to the digital content has been granted.

Nothing in these terms excludes or limits statutory rights that cannot be lawfully excluded should a transaction strictly qualify as a consumer contract under UK law.

Membership subscriptions

Membership tiers and annual prices are published on our membership pages and confirmed at checkout.

• Card payments: Processed securely via Stripe. Access to member features is activated after successful payment and the completion of any required administrative approval steps.
• Invoice / purchase order: Available for eligible organisations (e.g., MATs or Local Authorities). Membership remains pending until payment is received in full and an administrator manually activates the account.
• Renewals: Recurring Stripe subscriptions (annual or monthly, where offered) renew automatically until cancelled. The billing holder may cancel or update payment details via Manage billing in Contact Billing or the Group Licence Console (Stripe Customer Portal), or by contacting our finance team before the next renewal date.
• Refunds: Membership fees are generally non-refundable once access to the platform's digital tools has been provided, except where explicitly required by UK law or at our sole discretion in exceptional circumstances.

Event tickets

Tickets for NAfSA calendar events may be free or paid. Paid tickets are charged at the price shown on the specific event page.

• Member pricing: Eligible members may receive discounted ticket prices where configured by their tier.
• Platform ticketing (third-party events): For events where a member or external organiser sells tickets through the NAfSA platform, NAfSA acts strictly as a ticketing facilitator. The legal contract for the event is between the buyer and the organiser. Processing fees are deducted from the organiser's payout. NAfSA accepts no liability for the delivery, quality, or cancellation of third-party events.
• Refunds: If NAfSA directly hosts an event and it is cancelled or significantly rescheduled, we will communicate options for a full refund or ticket transfer. For third-party events hosted by members, refund requests must be directed to the event organiser and are subject to their specific booking terms.

Partner directory listing fees

Anyone with a free Community membership account may submit partner directory listings at the Community, Professional, or Executive promotion tiers. These listing tiers are separate from free Community portal membership. Fees are charged as annual listing fees unless stated otherwise.

• The Community listing tier may be free for qualifying non-profit organisations, subject to our approval criteria.
• For-profit promotion uses paid Professional or Executive listing tiers.
• Paid Professional members (ACTIVE membership and admins) receive an automatic 25% discount on for-profit listing fees at checkout.
• Paid tiers require payment via Stripe at the point of submission. Listings then enter an administrative review queue.
• Approval of listings is not guaranteed. If a listing is rejected, you may edit and resubmit it in accordance with platform guidelines.
• Listing fees are entirely non-refundable once a listing is approved and published on the platform, except where required by law.
• Approved listings may have an expiry date; renewal terms will be communicated prior to expiration.

Event calendar listing fees

Anyone with a free Community membership account may submit events for the NAfSA calendar using promotion tiers aligned with our partner directory pricing. Promotion tiers are separate from free Community portal membership.

• Paid Professional members (ACTIVE membership and admins) receive an automatic 25% discount on for-profit promotion listing fees at checkout.
• Paid promotion tiers require listing fee payment via Stripe prior to review.
• Submission does not guarantee approval. Draft events for platform-ticketing are only created after administrative approval.
• Listing fees cover the administrative review and calendar promotion of the event. They do not cover ticket processing fees, which are governed by the event tickets section above.

Payment and failed transactions

All card payments are processed securely by Stripe. We do not store, process, or transmit full credit or debit card details on our servers at any time.

• If a payment fails or is abandoned at checkout, the related submission or membership request will remain pending or be removed according to our automated platform rules.
• Chargebacks and payment disputes should be raised with our finance team promptly at finance@nafsa.org.uk (signed-in members may also use Contact Billing) so we can investigate the matter fairly before it is escalated through Stripe.

Billing contact

For all purchase queries, invoice requests, or billing disputes, contact our finance team at finance@nafsa.org.uk.

If you have a member account, you can also reach finance via Contact Billing in the portal. For platform access or technical issues unrelated to billing, use Contact Support instead of finance.